BillPay

Secure, Convenient, and Oh-So-Sleek

Overview

BillPay, Forte's newest iteration of bill payment processing, gives you the ability to create and customize a payment portal where customers can search for and pay their bills in a few simple steps. BillPay takes the best features of BillPayIt, Forte's legacy bill payment system, and adds UI enhancements, a more user-friendly navigation, and the ability to create registered customer accounts.

Billing Lifecycle

BillPay simplifies the billing process for both you and your customers. After setup, the Portal requires little to no maintenance; however, it’s imperative that you understand how the billing lifecycle works within the Portal. The following figure displays a simplified version of this lifecycle:

Lifecycle Dates

Successful bill presentment and collection hinges upon key dates that you can define in your bill definition file:

  • Presentation Date: The date the bill becomes visible to customers in the BillPay Portal. This date should coincide with any email or paper notification you send to customers about the availability of their bills.
  • Due Date: The date when payment on the bill is due. If the customer does not pay his/her bill before the Due Date, BillPay applies a late fee to the total amount of the bill for the following billing period. This parameter is required in both standard and custom bill definition files.
  • Expiration Date: The date when the bill expires, and customers can no longer pay it in the BillPay Portal. You can allow customers to view expired bills by defining a specified number of Bill Visibility Days. This setting enables customers to look up and view bills past the expiration date; they cannot, however, pay these bills.
  • Paid in Full Date: The date when the customer pays the entire balance of the bill. Once you provide a Paid in Full Date, the BillPay Portal no longer accepts customer payments on the bill.
  • Last Payment Date: The date you received the previous payment from the customer. When a customer makes a payment through the Portal, it is considered a pending payment until you indicate acceptance of the payment via an updated bill definition file. To do this, you update the bill with a modified paid amount and set the Last Payment Date. If you do not provide a Last Payment Date, BillPay uses the date the bill was last modified.

Bill Amounts

You define bill amounts in each bill definition file that you submit to Forte. To give your customers flexibility in how much they’re required to pay to avoid penalties or late fees, BillPay gives you the ability to set allowable payment amounts within the Portal (e.g., allow overpayment of 10% of the total bill and a minimum partial payment of 25% of the total bill) and within the individual bill definition file. If the Minimum Amount submitted in a bill definition file is less than the allowable partial payment amount defined in the Portal settings, BillPay will display the lower Minimum Amount to the customer. When tracking payments in the billing lifecycle, keep these bill amounts in mind:

  • Due Amount: The total amount of the bill including any late fees incurred if the Due Date of the bill has passed. This amount should not include the service fee as Forte assesses service fees as a separate charge added to the total authorization amount.
  • Paid Amount: The amount the customer has paid toward the balance of the bill. This field starts at $0 and increases as your customer makes partial or full payments through the Portal.
  • Minimum Amount: The minimum amount your customer can pay without incurring a late fee. If this field is not passed in the bill definition file, BillPay uses the Portal settings defined for partial payments (i.e., as either a percentage of the Due Amount or a set dollar amount). If both a Minimum Amount is passed and partial payment settings have been defined for the Portal, BillPay displays the Minimum Amount passed in the bill definition file.
  • Late Fee Amount: The amount of the late fee that BillPay assesses once the bill’s Due Date has passed. You can pass this amount in the LateFee field of the bill file and BillPay will present it as a separate line item that is added to the Authorization Amount (i.e., Due Amount + Service Fee Amount + Late Fee Amount). You can also add it to the Due Amount prior to uploading the bill file and communicate the added fee to the customer via the Portal or another method.

Ordered Bill Payment

If you want to require your customer to pay a series of bills in sequence, you can group these bills by setting a shared GroupingID value. A GroupingID ensures that BillPay applies any payments the customer makes to the oldest bills first (according to their Due Dates). Once the customer has paid the oldest bill in full, then BillPay begins applying collected payments to the second oldest bill in the group and so on until every bill is paid off. To ensure that customers understand this concept, the BillPay Portal displays the following message to customers attempting to pay a current bill that is part of a group.

grouping_message

Customers can select Add All to view/pay all of their bills or Add Oldest and view/pay the oldest bill balance according to the Due Date. When a customer selects the Add Oldest button, the Portal Payment Center selects only the oldest bill in the displayed search results. When a Customer selects the Add All button, the Portal selects all bills currently due from the list of displayed search results.

Bill Definition File

Successful bill collection depends upon the bill definition files you submit to Forte. BillPay supports both standard file formats and custom file formats. If you opt to use a custom file format you will need to provide Forte with a sample bill with, at a minimum, the required BillPay fields. We’ll use this sample bill to create a file specification that the BillPay Portal will use to parse your bill definition files and properly display bill data to your customers.

Standard File Format

Standard file formats provide the easiest and most efficient method for uploading bill definition files. Standard bill definition files use a single-line-per-record CSV format with the following quoted text qualifiers in this specific order:

Sequence

Name

Description

Type

Length

Required?

1

UniqueBillID

A unique value representing the bill in this record.

Alphanumeric

36

R

2

MerchantID

The merchant's Forte-assigned Location ID (e.g., 115161).

Numeric

6

R

3

PresentationDate

The date your customers can view the bill in the BillPay Portal. The following date formats are supported:

• mm/dd/yyyy
• m/d/yyyy

Date

12

O

4

DueAmount

The total amount of the bill based on the Due Date.

Numeric

12

R

5

MinimumAmount

The minimum amount the customer can pay without incurring a late fee.

Numeric

12

O

6

CurrencyCode

The ISO-4217 alpha currency code. For most merchants, the value of this field will be USD.

Alphanumeric

3

R

7

DueDate

The date when payment for this bill is due.The following date formats are supported:

• mm/dd/yyyy
• m/d/yyyy

Date

10

R

8

LateFee

The amount of the late fee that BillPay will apply to the Due Amount of the bill if the Due Date has passed.

Numeric

12

O

9

ExpirationDate

The expiration date of the bill. This field defaults to 365 days if not passed in the file. Customers can still view expired bills if you’ve defined the number of Bill Visibility Days in the BillPay Portal settings.The following date formats are supported:

• mm/dd/yyyy
• m/d/yyyy

Date

10

O

10

PayTypesAllowed

The types of payment methods the merchant accepts on their BillPay Portal. Supported options include the following:

• C = Credit Card only
• E = EFT (echeck) only
• B = Both credit card and echecks allowed

Alphanumeric

1

O

11

PaidAmount

The amount the customer has already paid toward the balance of the bill.

Numeric

12

O

12

LastPaymentDate

The date of the last payment accounted for in the PaidAmount field plus one day (e.g., if the customer submitted the payment via the portal on 8/21, the payment date would be 8/22 or greater in the next file upload). NOTE: This field is required for merchants who accept partial payments toward bill balances.The following date formats are supported:

• mm/dd/yyyy
• m/d/yyyy)

Date

10

O

13

PaidInFullDate

The date when the customer paid the full balance of the bill.The following date formats are supported:

• mm/dd/yyyy
• m/d/yyyy

Date

10

O

14

CustomerName

The First and Last Name or Company Name of the customer.

Alphanumeric

50

R

15

ContactName

The First and Last Name or Company Name of the customer’s primary contact.

Alphanumeric

50

O

16

StreetAddress

The first line of the customer’s billing street address.

Alphanumeric

35

O

17

StreetAddress2

If necessary, the second line of the customer’s billing street address.

Alphanumeric

35

O

18

City

The city of the customer’s billing address.

Alphanumeric

25

O

19

StateProvince

The state or province of the customer’s billing address.

Alphanumeric

10

O

20

PostalCode

The ZIP code of the customer’s billing address.

Alphanumeric

10

O

21

Country

The country of the customer’s billing address.

Alphanumeric

3

O

22

Phone

The customer’s phone number including country and area code (e.g., X-XXX-XXX-XXXX).

Alphanumeric

25

O

23

EmailAddress

The customer’s email address.

Alphanumeric

40

O

24

CustomerID

The merchant-defined ID or Account Number associated with the customer.

Alphanumeric

36

R

25

BillNumber

The ID or invoice number associated with this bill.

Alphanumeric

36

O

26

InvoiceDate

The date when you created the bill or invoice.The following date formats are supported:

• mm/dd/yyyy
• m/d/yyyy

Date

10

O

27

Terms

The version number of the Terms of Service to which the customer must agree before paying his or her bill on the Portal.

Alphanumeric

30

O

28

Memo

Any merchant-defined memos associated with this bill.

Alphanumeric

2048

O

29

GroupingID

The ID number used to group bills so that BillPay applies payments to the older balances first.

Alphanumeric

10

O

30

XDATA1

Up to 10 XDATA fields that you can use to pass pertinent information about the bill. These fields support string, amount, date, and URL values.

Alphanumeric or Date

60

O

31

XDATA2

32

XDATA3

33

XDATA4

34

XDATA5

35

XDATA6

36

XDATA7

37

XDATA8

38

XDATA9

39

XDATA10

The easiest method for generating a bill definition file in the standard format is to create the file in Microsoft Excel and save it using the .csv tag.

Custom File Formats

If you or your software service provider cannot produce bill definition files that follow the standard field format described above, you can submit a sample bill file in your preferred format to your Implementation Specialist who will create a file specification.

File Naming

To ensure uniformity and error-free uploading, BillPay requires specific naming conventions for bill definition files. Each bill definition file name contains a string of commands that tells BillPay how and for whom to process the file.

Standard File Naming Convention

For standard bill files, use the following naming conventions for upload files and ready-to-process files:

  • bstd247584.u01 (Upload)
  • bstd247584.b01 (Ready-to-Process)

Where

b – Indicates that this file is a bill definition file.

std – Indicates to BillPay that this bill definition file is being delivered in standard format.

2 – Indicates that this bill definition file is compatible with the newest version of BillPay (i.e., not BillPayIt, Forte’s legacy solution)

47584 – Indicates that this bill definition file belongs to a merchant with this transmitter ID number. Transmitter IDs can have up to six characters.

u or b – Signifies when the bill definition file is ready to be uploaded and when the bill definition file is ready to be processed by BillPay. Use the u when uploading files to the FTP Interface. This letter indicates that this bill definition file needs to be placed or staged on the FTP Interface. After placing the file on the FTP Interface, change the u to a b to indicate that the bill definition file is ready to be processed by BillPay.

01 – Indicates that this file is the first bill definition file upload of the day. If you upload additional bill definition files using the same name, the 01 will n